At lancs.digital, we are committed to maintaining the trust and confidence of our visitors to our web site. This Privacy Policy offers detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep your personal data secure.
Types of data we collect
Maintaining the security of your data is a priority at lancs.digital, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. lancs.digital is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies whether you visit our office or visit our website, provides you with information about:
- how we use your data;
- what personal data we collect;
- how we ensure your privacy is maintained; and
- your legal rights relating to your personal data
Information we collect
We only collect information that is submitted via the contact forms, which may include: name, email, phone number, comments and website address. We will use this information only to process your enquiry.
Free no obligation quote form
Any submissions via our online free obligation quote form will only be used to provide a website assessment, in which the data supplied will only be used to generate a personal quote to be responded with.
Contact us form
Any data submitted via the contact us forms are only used to reply to the enquiry via email/phone (on your preference) in relation to your original enquiry. We do not store this data in any database and do not pass this on to any third party or use for any marketing purpose.
Email communication
Any email communication that is received via our clients for any general enquires / update / support requests are only stored in email for a period of 3 months, after this date, the emails are deleted.
Website Cookies
Our websites use cookies to collect information. This includes information about browsing behaviour by people who access our website. This includes information about pages viewed and the customer journey around our websites.
Google Analytics
When someone visits https://lancs.digital/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, Omnisend, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Omnisend’s privacy notice [https://www.omnisend.com/privacy]. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
How to disable cookies
There are a number of ways to manage cookies. You can clear cookies, prevent cookies, delete cookies and enable cookies at your will and for different circumstances.
Click on the link for your browser below to get information on how to prevent or clear cookies from being created on your particular browser.
Access To Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at info@lancs.digital
What You Can Do To Help Protect Your Data
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to lancs.digital and more generally: -
- Keep your account passwords private. Remember, anybody who knows your password may access your account.
- When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.
- Avoid using the same password for multiple online accounts.
Contact Information
If you have any questions about how lancs.digital uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
Email us at: info@lancs.digital
Write to us at: lancs.digital, Unit 7 Enterprise House, 19 Poulton Street, Preston, PR4 2AA
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk